Mediation Program Coordinator
Full-Time Exempt Position
Job Summary
The Mediation Program Coordinator is responsible for conducting intakes and scheduling and coordinating mediations and volunteer mediators to fulfill mediation requests in a timely manner.
Intake Coordinator
● Conduct phone intakes from self-referrals and partner referrals
● Conduct in- person intakes
● Manage all verbal and written follow-up to participants timely and until mediation completion
● Schedule and confirm mediation cases including planning (dates, times, locations)
● Assign mediators and observers to cases
● Track and maintain case files (hard copy and Insightly data system)
● Maintain the mediation and event calendar and updates as appropriate
● Coordinates District Court and State’s Attorney cases with potential participants
AmeriCorps and Volunteer Coordination
● Provide feedback and ongoing training to AmeriCorps staff
● Willing to mentor new staff and volunteers
● Coordinate weekly case-file review with AmeriCorps staff and other staff
● Maintain regular contact with volunteers regarding their schedules and availability, skill development and progress
● Work with Executive Director to determine ongoing training needs, in service requests, etc. for volunteers
Administrative & Reporting
● Attend weekly staff meetings
● Report mediation case and new case referral status with Executive Director and other staff at weekly meetings and upon request
● Maintain communication with TCM re-entry partners, States Attorney and District Court staff
● Willing to serve and collaborate with other community agencies/partners and other Maryland community mediation centers
● Helps to coordinate training programs both on and off site and assist with set-up and other needs
● Helps to maintain training materials, mediation forms and all other software or hard copy materials
● Helps to facilitate and conduct informational presentations
● Helps with One Stop Events and other community engagement events to promote Center services
Job Duties & Responsibilities
Qualifications
● High School diploma required
● Associate / bachelor’s degree preferred
● Two – four years experience in conflict resolution, mediation preferred
·● Excellent communication / phone skills
● Previous community relations experience
● Proficient in basic computer skills, Microsoft Office Suite, and Google Drive
● Multi-lingual preferred
● Bi-lingual Required (Spanish or Haitian Creole)
Other Requirements
● Full Time / On-site position 40 hours Monday-Friday
● Basic Mediation Training (BMT) completed within 60 days of hire
● Willing and available to serve as a volunteer mediator once BMT is completed
● Continued skill development by attending advance trainings (additional Intake Training required)
● Some weekend and evening hours required
● Some travel required
If you are passionate about making a difference through effective program coordination, we encourage you to apply for this position. Join our team and contribute to the success of our programs!
Salary: $40,000; plus benefits.
This is an on-site position with some weekends/evenings required.
Tri Community Mediation is an equal opportunity employer and does not discriminate on the basis of race, religion, color, gender, age, sexual orientation, national origin or disability.
